Question 1

What is the minimum order quantity (MOQ) for OEM orders?

Accepted Answer

Our MOQ for OEM orders is typically 10 units per model. For first-time partners, we offer a trial order of 3-5 units at a preferential rate.

Question 2

What certifications do your machines have?

Accepted Answer

Our machines are CE certified for the European market, with UL options available for North America. All food-contact parts use FDA-compliant materials. RoHS and REACH compliance are standard.

Question 3

Can you customize the machine design and branding?

Accepted Answer

Absolutely. We offer full customization including brand logo, color scheme, control panel layout, voltage/frequency configuration, and packaging design. Your brand, your specifications.

Question 4

What is the typical lead time?

Accepted Answer

Standard lead time is 25-35 days after order confirmation and deposit. OEM orders with custom branding typically require 35-45 days. We also offer express delivery for urgent orders.

Question 5

Do you provide after-sales support and spare parts?

Accepted Answer

Yes. We maintain a comprehensive spare parts inventory and offer technical support via video call, remote diagnostics, and on-site service in select regions. All machines come with a 12-month warranty.

Question 6

What type of gelato can I make with your machines?

Accepted Answer

Our machines can produce a wide range of frozen desserts: Italian gelato, sorbet, sherbet, frozen yogurt, and soft serve. We also provide formulation support and recipe development for OEM partners.

Question 7

Do you offer training and recipe support?

Accepted Answer

Yes, we provide comprehensive training including machine operation, maintenance, and gelato-making techniques. For OEM partners, we offer dedicated recipe development and formulation support.

Question 8

What compressor brands do you use?

Accepted Answer

We partner with world-leading compressor manufacturers including Copeland, Bitzer, and Panasonic, ensuring reliable performance and efficient cooling across all operating conditions.

Frequently Asked Questions